TERMS AND CONDITIONS OF RENTAL OF MOI FLATS MIELNO
1. general provisions
These Regulations set out the rules for reservations, short-term rentals, use of flats and the rights and obligations of Guests and MOI Apartments.
MOI Apartments - refers to the owner of the flats, operating under the brand name "MOI Apartments Mielno".
Guest - a natural or legal person making a reservation and using a flat.
By making a booking (by phone, email, website, Booking.com, Airbnb, Belvilla or any other portal), you are deemed to have read and accepted these Terms and Conditions.
For bookings through partners (Booking.com, Airbnb, Belvilla, etc.), MOI Apartments' terms and conditions are made available at: [link].
The Rules and Regulations form an integral part of the short-term rental contract concluded between the Guest and MOI Apartments.
2. Reservations and payments
Reservations can be made:
- directly (telephone, e-mail, form on www.moiapartments.pl),
- via booking portals.
A deposit of PLN 500.00 or 30% of the total booking value is required to confirm the booking. Failure to pay by the agreed date will result in cancellation of the booking.
In the event of cancellation:
- up to 14 days prior to arrival - refund of deposit/prepayment,
- less than 14 days - the deposit is non-refundable (unless otherwise stated in the booking portal terms and conditions).
Payment for the stay is made in advance, by cash, bank transfer or card (if the facility accepts this form of payment).
For bookings via portals, the cancellation and payment conditions indicated therein apply.
The guest, with the consent of MOI Apartments, may transfer all rights and obligations under the contract to a third party, provided that the third party assumes full responsibility.
3. check-in and handover of the flat
Check-in time is from 15:00 on the day of arrival to 11:00 on the day of departure.
A wish to extend your stay must be made one day in advance at the latest. It can be included if the flat is available and is included in the standard daily fee.
Keys are issued at the office in the building between 3 p.m. and 6 p.m. After 6 p.m. collection possible by prior arrangement.
The exact date and time of arrival should be confirmed by telephone or e-mail at the latest one day before arrival. If you are unable to arrive at the agreed time, MOI Apartments reserves the right to change the location of the key handover.
At check-in the guest presents an identity document and pays a refundable deposit of PLN 500 and a local tax (tourist tax) according to the applicable rate.
The deposit is refunded upon check-out after deducting any costs for repairs or missing equipment.
4 Use of the flat
MOI Apartments reserves the right to refuse to accommodate a Guest without refunding the fee if:
- he is not in possession of an identity document or refuses to produce it,
- is under the influence of alcohol or drugs,
- refuses to pay the stay or the mandatory fees.
The guest undertakes to use the flat in accordance with its intended use, the rules of social coexistence and health and safety and fire protection regulations.
The number of persons must not exceed the number notified at the time of booking. Violations will result in a fine of PLN 500 per person/day and may result in the refusal of the keys or termination of the contract without refund.
Parties and noisy events are prohibited. Disturbing the quiet hours at night (22:00-6:00) may result in the intervention of the Police/Municipal Police, a fine of PLN 1000 and immediate termination of the contract.
Smoking, e-cigarettes and the use of intoxicants are prohibited in the flats. Penalty for violation: PLN 500.
Prohibition of animals unless otherwise agreed in writing. Penalty for violation: PLN 400/day.
The guest is obliged to report any defects on arrival. Failure to report means that there are no objections.
The guest is liable for damage to the flat, its furnishings and common areas. This also includes missing items of equipment.
The staff has the right to enter the flat without the Guest's consent in the event of:
- security risks,
- infringements of the Rules of Procedure,
- suspected activities that may deteriorate the condition of the flat,
- other breaches of the rules of social intercourse.
MOI Apartments may ask Guests to leave the flat in such situations.
Guests are responsible for the keys and remote controls entrusted to them. Loss fee: PLN 100/pc.
5. cleaning and condition of the flat
The price of the stay includes standard cleaning upon departure.
MOI Apartments may charge an additional fee for excessive soiling of the flat (stains, accumulation of rubbish, damage requiring specialised cleaning). The amount of the charge is determined on the basis of photographic documentation.
For stays longer than 7 days, it is possible to change the bed linen and towels - at the guest's request, according to the price list.
6 Responsibility and safety
Guests assume full responsibility for their accompanying persons, including children, and ensure their safety.
MOI Apartments is not responsible for loss of or damage to the Guest's belongings left in the flat.
In the event of an emergency, the staff has the right to enter the flat without the Guest's consent.
In the event of an emergency or breakdown, the Guest is obliged to allow access to the flat.
Early departure of the Guest, for reasons beyond the control of MOI Apartments, does not entitle the Guest to a refund of the fee for the unused period.
7. Items left behind
Items left behind after departure may be returned at the guest's expense by prior arrangement.
Items not collected within 14 days of check-out will be disposed of.
Food products and cosmetics are not stored.
8 Personal data (RODO)
The administrator of the guests' personal data is MOI Apartments.
Data is processed for the purpose of fulfilling the rental contract and legal obligations (residence records, billing).
The guest has the right to access, rectify, erase, restrict processing and lodge a complaint with the DPA.
Details of the privacy policy are available at: [link to privacy policy].
9 Final provisions
In matters not covered by these Regulations, the provisions of the Civil Code and the Consumer Rights Act shall apply.
Disputes with a Guest who is a consumer shall be settled by the court having jurisdiction according to the place of residence of the consumer. In the case of Guests who are not consumers, the court with jurisdiction over the registered office of MOI Apartments.
Terms and conditions effective from 1.07.2025